Who Are You?
My name is Lorraine Rackliff and I handle most of the insurance and billing; additionally I help out with scheduling patients for both their Chiropractic and Massage treatments.
I am also someone who cares a great deal about people and really enjoys seeing them come in because I know they are going to get the care they need to feel better.
How long have you worked here?
I have been here since 2000.
What do you enjoy most about working here?
It’s kind of hard to name just one thing, but overall it would have to be the patients. At one time or another each of us here has said how we feel that we have the nicest patients anywhere. And it really is true. Our patients are great and it is wonderful to have the opportunity to meet so many super people, and it is amazing how much I have grown to cherish and appreciate the patients, both the new ones, and those who have been coming here for years.
What are some of your hobbies? What do you enjoy doing when you are not at work?
I enjoy crochet. It is fun to be able to create something beautiful with just some yarn and a hook. I have made (and given away) many afghans and find that for me crochet can be a very relaxing, peaceful activity.
I also enjoy taking pictures of nature – almost anything in nature: the ocean, the sky, sunrises, sunsets, clouds, lightning, trees, flowers, snow – if you just look around, you see that the world has many beautiful things in it.
Do you have any pets?
I have had pets in the past, but don’t have one right now.
What is your background? (Education or work/job experience?)
After graduating from high school I started working in a small town family practice office, which was in many ways similar to our office here. You really got to know your patients and genuinely cared about them; wanting to see them feel better.
Why do you think people should come here for treatment? What makes this place special?
Dr. Smart has been practicing for years and is really an expert at what he does. In addition to his clinical skills, he takes a real interest in each patient as a person; he really cares for the whole person, not just the injury, or current symptoms. He also looks at what is going on in a person’s life that might be contributing factors. He knows that these all have a bearing on their pain and knowing these things helps Dr. Smart to be very specific in tailoring each patient’s treatment.